Privacy Policy

This Privacy Policy explains how Alpine Transfer Group, operated by Haute Pursuit SARL, collects, uses, and protects your personal data when you use our booking platform and related services. We are committed to ensuring that your privacy is protected and handled responsibly.

1. Who we are

Alpine Transfer Group is a booking engine for transfers, operated by Haute Pursuit SARL, registered in France (SIRET: 494 521 982 00038, TVA: FR40 494 521 982), with its registered office at 111 Promenade Marie Paradis, 74400 Chamonix, France.

2. Information we collect

Contact details such as your name, email address, and phone number
Booking details including journey information, pick-up and drop-off points, and travel dates
Payment details (processed securely via our third-party payment providers)
Communications you send to us, such as support or enquiry messages
Technical data such as IP address, browser type, and usage information for analytics

3. How we use your information

To process and manage your bookings
To communicate with you about your booking and provide support
To comply with legal or regulatory obligations
To improve our website and user experience
To send necessary operational messages (e.g. booking confirmations or updates)

4. Legal basis for processing

We process your personal data under one or more of the following legal bases:

To perform a contract with you (for example, to complete your booking)
To comply with legal obligations
To pursue our legitimate business interests in providing reliable transfer services
With your consent, when required (e.g. marketing communications)

5. Sharing your information

We may share your data only with:

Transfer operators and partners who fulfil your booking
Payment providers who process your transactions securely
Technology providers who host or support our systems
Regulators or authorities when required by law

We never sell your personal information to third parties.

6. Data retention

We keep your data only for as long as necessary to provide our services, meet legal requirements, or resolve any disputes. When data is no longer required, it is securely deleted or anonymised.

7. Your rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where applicable
Withdraw consent for processing (where consent applies)
Object to or restrict processing in certain cases

To exercise these rights, please contact us using the details below.

8. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. Sensitive information such as payment data is transmitted securely using encryption and handled only by trusted payment providers.

9. International transfers

Where we transfer data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

10. Cookies

Our website uses essential cookies to ensure proper functionality and improve your browsing experience. Analytics cookies may also be used to understand traffic and usage patterns. You can manage cookies through your browser settings.

11. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

For any questions or requests regarding this Privacy Policy, please contact:

Alpine Transfer Group
SARL Haute Pursuit
111 Promenade Marie Paradis
74400 Chamonix, France
info@alpinetransfergroup.com
+33 (0) 480 806 188